FAQ - Account and registration troubleshooting
I got a "verification error" when I clicked on the link in my registration email. What do I do?
Email us at email@example.com and we will verify your account within 24 hours. Be sure to include your User ID and the email address you used to register.
I never got my verification email. What happened?
Check your junk mail or spam folder for our email. If you don't find it there contact us at firstname.lastname@example.org and let us know what happened. We will verify your account within 24 hours. Be sure to include your User ID and the email address you used to register.
ArtSlant won't let me register, there is an error message. What do I do?
Try again to register using this link: http://www.artslant.com/global/user/sign_up
When I tried to register, it said my "email address was already taken". How could that happen?
ArtSlant only allows one registration per email address. We do this to avoid confusion, and to protect each person's ArtSlant account.
You may have registered before on ArtSlant or someone you know may have already registered using your email address--to see if you already have an account try logging in. Click on "forgot my password" on the login page and provide your email address to get your login information sent to you. If unsuccessful at retrieving your login information, please contact us at email@example.com.
I forgot my password or User ID. What do I do?
At the login page click on "forgot my password". It will prompt you to provide the email address which you used to sign up. You'll get an email to reset your password, and once you do that, you'll get another email with both your username and new password.
Even though I tried to reset my password, I still can't log in! What's wrong?
Check your email for the latest ArtSlant email entitled [ARTSLANT]Changed Password notification and double check your login details which should read:
[EXAMPLE] Your new login credentials are:
login: artist4 life
Be sure to type in your login and password EXACTLY as it is spelled under your login credentials provided in the email, including spaces and punctuation. If that fails or if you haven't received the Changed Password notification email and you have tried to reset your password multiple times, please contact us at firstname.lastname@example.org. We do not keep a record of your passwords and cannot reset your password for you, but we will find out if there are any other problems preventing you from logging in.
How do I change my account settings / username / password?
Once you are logged in, you can access your account page by clicking on My Page in the upper-right hand corner of your window, or by clicking on your User Name, also at the top right.
Once on your account page click on Settings to change the following whenever you wish:
- Your Account Settings: User ID Name; email address, default city
- Your email options - ArtSlant e-newsletter or other announcements from the community
- Your Password
- Delete Your Account
Be sure to hit SAVE when you change anything on your Settings.
You should see a confirmation message on the page that says "Password Successfully Updated". You do not need to log off and log back in. Once you see that message, you can continue to use ArtSlant. The next time you log in, you will then enter your new password.
How do I change my default city?
Go to your Settings tab under My Page as described above, and you will find the option to change your default city under Basic Settings. Be sure to hit SAVE when you change anything on your Settings.
I changed my default city, but when I log on to ArtSlant it still goes to the wrong city. Why is that?
If you've recently browsed another ArtSlant city, that city may open when you return to ArtSlant instead of your default city. To return to your default city click on the link on the City Bar at the very top of the page. To find out more about why your Professional Profile appears in different cities, reference our Profile FAQs here.
I accidentally deleted my account! What do I do?
Email us at email@example.com and let us know you would like your account un-deleted. Include your User ID in your email.
I deleted my account but my Profile is still up. How do I remove myself?
Your Profile and your account are independent from each other, but you must have an account to edit or remove your Profile. If you have deleted your account already and can't log in to remove your PROfilE, please contact us at firstname.lastname@example.org. To find out more about the difference between your account and your professional profile click here.